Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at veydabeauty@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at veydabeauty@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at veydabeauty@gmail.com.

Return and refund policy:

We want you to love your VEYDA bonnet. Because bonnets are worn on your hair, we offer exchanges rather than refunds for change-of-mind purchases.

Exchanges (within 14 days)
You can exchange your bonnet for a different color within 14 days of delivery, as long as it is unworn, unwashed, in its original condition with the bow attached, and in its original packaging. For hygiene reasons, bonnets that have been worn or washed can't be exchanged. You cover the cost of shipping the bonnet back to us, and we'll ship your new one for free once we receive it.

Damaged, defective or wrong item
If your bonnet arrives damaged, has a defect, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, at no cost to you.

Refunds
Apart from damaged, defective or incorrect items, all sales are final and we don't offer refunds for change of mind.

Pre-orders
You can cancel a pre-order for a full refund any time before it ships. If we can't ship your pre-order within the time shown on our site, we'll email you with an updated date, and you can choose to wait or cancel for a full refund.

How to start an exchange
Email veydabeauty@gmail.com with your order number and the color you'd like instead. We'll reply with the return address and next steps. Please don't send items back without contacting us first.